Optioneer LLC Refund Policy
General Information
At Optioneer LLC, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy to address your concerns.
Eligibility for Refunds
- Time Frame: Refund requests must be made within 30 days of the purchase date.
- Condition: The product must be returned in its original condition, unused, and with all original packaging and documentation.
- Proof of Purchase: A valid proof of purchase is required for all refund requests.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Products purchased on sale or with a discount
Refund Process
- Contact Us: To initiate a refund, please contact our customer service team at info@optioneerllc.com with your order number and reason for the refund request.
- Return Authorization: Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Return Shipping: If approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Approval
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
- Bank Processing Time: If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
- Credit Card Company: Next, contact your credit card company. There is often some processing time before a refund is posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@optioneerllc.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@optioneerllc.com.
Contact Information
For more information about our refund policy, or if you have any questions or concerns, please contact us at:
Email: info@optioneerllc.com
Thank you for shopping with Optioneer LLC. We value your business and appreciate your understanding of our refund policy.
