At Optioneer LLC, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, here’s our return policy to assist you:

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unused, and in the original packaging.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Some personal care items (due to health and hygiene reasons)

3. Process for Returning Items

  1. Initiate a Return: Contact our customer service team at support@optioneerllc.com to initiate the return process. Please provide your order number and reason for return.
  2. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number.
  3. Ship the Item: Securely package the item and include the RMA number inside the package. Ship the item to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to an error on our part.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@optioneerllc.com.

6. Shipping Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

For any questions or concerns regarding your return, please contact our customer service team at support@optioneerllc.com or call us at (123) 456-7890.

We appreciate your business and are committed to providing you with the best customer service experience. Thank you for shopping with Optioneer LLC.